Store Policy

Customer Care

Red Oak Beadwork is a small team of just a few individuals. Behind this sleek website, there is a head beadworker/webmaster/customer service rep, a part-time assistant and a few sub-contracting beadworkers. Really, we don't know how we did it either!

That being said, we do everything we can to give you the best service available, because we care deeply about our art and about you. Most of us have started beading for our families and close ones, and this is a great way to stay financially independent and bring economic dynamism to our communities.

When you shop here, you're family!

Custom services policy

Ordering something made specifically for you or a loved one can be a great project!

By experience, it can also be a stressful process if we don't have a good idea of what we want, and the result can be costly because of changes along the way. We have brainstormed as a team to come up with the most common issues someone may face when ordering something custom made and we have come up with a comprehensive ordering process that is both fair to our beadworkers and stress-free for you. Have a look! You'll see, it's easy.

 

If you have any questions hit us up at info@redoakbeadwork.com.

We can't wait to be working with you!

 

ORDER PROCESS

  • First, you might want to come up with an idea of what you want. Get a cup of tea, sit comfortably, and ask yourself: what would my ideal beadwork look like? Think of the elements that you want on this piece, the colors, the patterns, the types of beads, crystals, pearls, etc. This is an important step, and it will save you time and money to figure this out before contacting us.

  • If you have questions after this first step you can contact us through the contact section of our website, and we will help you figure out what you need to submit a quote request. Please note that design related questions are a billable service, as you are requesting a creative consultation with a beadwork expert, and therefore should be sent through the custom service form. Developing a design with a customer, coming up with shapes, patterns, types of flowers, looking at pictures of examples, if we talk colors, shape and kinds of beads: 

We're on the clock for a billable service. This service has a flat hourly fee of 10$/h (+transportation fees if applicable).

  • Once you have a clear idea of your project, submit a quote through the form located at the bottom of the contact page.

Please note that there is a non-refundable administrative fee of $20CAN for opening a customer file and creating a quote, payable at the time of sending the form.

  •  We will send you a quote by email, including the estimate time and total price of the project, with the detailed steps and materials nececssary.

  • You can then ask for modifications, accept the quote as is, or refuse it and cancel your order.

  • Once you have accepted the quote, we will issue a bill and send it to you by email. We work on a half-now, half-on-delivery basis. Should you decide to change any aspect of the project, please do by email at info@redoakbeadwork.com with an email titled "MODIFICATION (quote number)". We will then send you another quote and ask you to pay the difference on the initial payment if the total is increased by this modification upon reception of the amended quote.

  • Kick your feet back and wait for the exciting update pictures that you will be receiving in your inbox from time to time!

  • We will notify you once the piece is finished. That would be the time of the second and final payment*. ​

  • The very final step and the most exciting one: You get your piece delivered to your door!

*Please be advised that the last payment must be received in full before your item is delivered. We reserve the right to withhold an item until the bill has be paid in full or until 60 days after the date of required final payment, after which the item will  be posted as available for sale on the store to make up for the unpaid balance. If the item is bought on the store, we will keep the amount corresponding to the remaining balance and all non-refundable fees and send you the remaining amount as a refund.

Cultural sensitivity

We reserve the right to refuse any type of work deemed culturally inappropriate or appropriative of a culture without justification or notice.

The customer will be notified by email that we cannot take the request and no further explanation will be given on the matter. We thank you for your understanding of our effort to keep cultures alive and honored in a respectful manner.

Privacy & Safety

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@redoakbeadwork.com.


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - WIX

Our store is hosted on WIX Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through WIX’s data storage, databases and the general WIX application. They store your data on a secure server behind a firewall.


Payment:

If you choose a direct payment gateway to complete your purchase, then WIX stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read WIX’s Terms of Service here or Privacy Statement here.


SECTION 5 - THIRD-PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows WIX to store information about your session (referrer, landing page, etc).

_WIX_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_WIX_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.



SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@redoakbeadwork.com 

Wholesale Inquiries

We currently do not possess the capacity to produce wholesale quantities, but send us a message at info@redoakbeadwork.com for large orders and we will see what can be done.

Payment Methods

- Credit / Debit Cards / EM Transfers
- PAYPAL

- Offline Payments (over the phone or at a vending booth during events)

- Square payment services

 
 
 
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